Thank you for shopping with us! Your satisfaction and safety are our top priorities. Please read our Refund and Return Policy carefully before making a purchase.
No Returns on Hazardous Goods
Due to the nature of our products — including smoke bombs, fireworks, sky lanterns, and other pyrotechnic or flammable items — we do not accept returns. These items are classified as hazardous materials and are strictly regulated, which makes shipping them back illegal and unsafe.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We may require photo or video evidence of the issue to process a resolution. Depending on the situation, we may offer:
- A replacement of the damaged item(s)
- A store credit
- A partial or full refund
Please note: Damage due to misuse or improper storage is not eligible for refund or replacement.
Order Cancellations
You may cancel your order within 12 hours of placing it — provided it has not yet been shipped. Once the order is processed and dispatched, it cannot be canceled or modified.
Incorrect Orders
If you receive the wrong product, please contact us immediately. We will verify the error and arrange for the correct item to be sent at no extra costs.
Non-Refundable Items
We do not offer refunds for:
Bulk custom or special orders
Change of mind after the product is shipped
Delays caused by the courier or weather conditions
Products used or partially consumed